At Coral Sea Marina we pride ourselves on providing the best customer service in the business. We go that extra nautical mile for our superyachts and provide a dedicated Superyacht Concierge service, to ensure your visit exceeds all expectations.
As the first 5 Gold Anchor Platinum accredited marina in Queensland, our marina facilities and guest service are amongst some of the best in the world.
In 2021 we won Superyacht Industry Service Provider of the Year as well as receiving Runner-Up for Best Superyacht Marina in the ACREW Superyacht Business Awards 2021. Both accolades are testament to our focus on providing world-class facilities and service for visiting superyachts.
With a range of concierge services, we aim to ensure you are well looked after not only from the moment you arrive at Coral Sea Marina, but also in the lead up to your visit. Our dedicated team of professionals ensure we cater for all your vessel, crew and guest requirements during your stay. Please browse our services below or contact our superyacht concierge should you require any additional information.
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Superyacht Concierge
To ensure a genuine concierge service is extended to our superyacht captains, crew and owners, we have a dedicated superyacht concierge service to assist with all aspects of your stay at Coral Sea Marina.
Our concierge services include welcome vessel assistance on arrival, fleet of courtesy cars, access to our guest lounge, tour and activity bookings, in-berth pump out, as well as providing a personal tour of the region on arrival on request.
Our experienced team have vast experience both on-water and throughout the Whitsunday region and are always happy to provide advice and assistance throughout your stay.
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Courtesy Car Fleet
For convenience in assisting with provisioning and accessing local suppliers we have three dual-cab utility vehicles available available for use by captains, crew, owners and guests.
Multiple two hour time slots are available each day, however we are happy to accommodate if a longer period is required, please ask our friendly Guest Services team.
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Dockhand Service
Our daily dockhand service and Night Duty Supervisor are available to assist with any berth requirements you may have, including guiding you to your vessel, assisting with lines, arranging fuel bookings and also providing assistance on the fuel wharf whilst refueling.
Simply contact the office to schedule any assistance required.
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Welcome Vessel
Our welcome vessel is available on request to guide you into the marina and direct you to your allocated berth.
This is particularly helpful for first time guests as a guide through the marina channel.
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Transfer Service
As a part of our concierge service we offer guests and crew the choice of private luxury or car share transfer service to/ from Whitsunday Coast (Proserpine) Airport. Fees apply.
We can also arrange private transfers to/from Port of Airlie to meet your ferry service to the islands.
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Helicopter Service
To assist with a timely and seamless connection from the airport to the vessel, we are able to provide private heli-transfers to/from Whitsunday Coast Airport on the mainland, meeting all domestic and private flights connecting directly to our private helipads within Coral Sea Marina.
For guests or crew flying into Hamilton Island, we can also organize the 10-minute flight from Hamilton Island directly to Coral Sea Marina in order to meet your vessel.
In addition to airport connections we are delighted to offer a range of additional heli-flight services through the Coral Sea Flight Collection. If a game of golf at Dent Island or a private snorkeling trip out at the outer Great Barrier Reef is required, we can arrange this on your behalf.
For pricing and further details, please contact us directly.
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Crew Lounge - New for 2021
Launched in 2021 our brand new crew and guest lounge, The Lookout Lounge, is located in the south marina village.
This contemporary and comfortable space will be a private lounge available for captains and crew, as well as private marina guests, to enjoy during their down time.
Facilities include a smart TV, WiFi, Pool Table, comfortable seating, tea and coffee making facilities and vending machines (stocking snacks and beverages). There is also an expansive balcony area where views out over the marina and Coral Sea can be enjoyed, especially at sunset.
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Guest Business Centre
If you are in need of a quiet space to get some work done if required, or needing access to the internet and a laptop, then guests are welcome to use the Guest Business Centre located on the top floor of the floating Ocean Club.
Open from 9.30am - 4pm daily, there is a complimentary laptop available for personal use.
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Post
If you are a paying private marina guest, we will happily accept postal deliveries on your behalf to the south marina office.
Please ensure that your name and vessel name is clearly marked on your arriving deliveries, then our Guest Services team will contact you to let you know when your delivery has arrived.
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Tour/ Activity Booking Service
As part of our superyacht concierge service, our dedicated team are ready to assist with any bookings you wish to make.
If you need accommodation whilst staying with us, for yourself or family and friends, our Guest Services team can happily assist with this.
If you would like us to recommend and book you or the crew onto one of the many tours or activities we have here in the Whitsundays, we are happy to help. With over 50 commercial operators calling the Coral Sea Marina home, including 80% of all on-water tourism in the region, there is a diverse range of experiences awaiting you here in the Whitsundays.
From jetski tours to scenic flights, from diving the Great Barrier Reef to lazing on Whitehaven Beach, our Guest Services team will happily assist you in finding the right tour or activity for you.
Click here to find out more.
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Provisioning
We have a range of partnerships with local suppliers through which you can arrange for provisioning to be delivered to the marina.
For delicious fresh seafood Fishi have a range which won’t disappoint. Master Butcher Whitsundays supply premium, quality meat and dairy products and deliver directly to the marina. The Prickly Pineapple, supply a range of locally sourced fruit and vegetables at great prices and also deliver directly to the marina.
For the complete provision service try the bespoke services of Whitsunday Provisioning or Slice of Nature, both of which deliver daily to the marina.
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Marine Services
We have a good range of marine service providers based at the marina and conveniently located within the marina resort village.
From rigging to electrics, dive supplies and mechanical repairs. For additional hardware supplies, upholstery and shade repairs, chandlery and marine equipment, our Superyacht crew are welcome to use one of our courtesy cars to access these services within Airlie Beach and the immediate surrounds if required.
